| 1 | If you have a problem with the database, we want to hear about it. However, we |
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| 2 | get lots of reports like "The database doesn't work for me." or "I get an error |
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| 3 | when I search for a group.". While the latter is certainly better, we're |
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| 4 | probably still going to have more questions for you. Even when *you* think the |
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| 5 | breakage is totally obvious, often we have trouble seeing it. (Sometimes it's |
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| 6 | related to the user account, browser, randomness, or time in weird ways that |
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| 7 | aren't obvious.) |
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| 8 | |
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| 9 | There's some standard follow-up questions that we'll ask, so if you can include |
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| 10 | them in the first place, the reporting process can be much easier. |
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| 11 | |
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| 12 | 1) What were you trying to do? (Please include a URL.) If you were filling out |
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| 13 | a form and got an error, tell us what you put in and how you submitted the form. |
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| 14 | |
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| 15 | 2) What happened? If you got an error message, copy the *exact text* of the |
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| 16 | error. Also, did the page look like a normal database page, or was it unthemed? |
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| 17 | |
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| 18 | 3) What browser (IE, Firefox, Chrome, etc.) and operating system (Windows, Mac, |
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| 19 | etc.) are you using? |
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| 20 | |
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| 21 | 4) Were you logged-in when you had the problem? If so, as what username? (Check |
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| 22 | the black box in the top-right corner of the database if you don't know.) If |
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| 23 | not, what does https://web.mit.edu/certificates/test/ tell you? |
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| 24 | |
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| 25 | 5) If applicable, for which group were you trying to use the database? |
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