| [80d29a1] | 1 | If you have a problem with the database, we want to hear about it. However, we |
|---|
| 2 | get lots of reports like "The database doesn't work for me." or "I get an error |
|---|
| 3 | when I search for a group.". While the latter is certainly better, we're |
|---|
| 4 | probably still going to have more questions for you. Even when *you* think the |
|---|
| 5 | breakage is totally obvious, often we have trouble seeing it. (Sometimes it's |
|---|
| 6 | related to the user account, browser, randomness, or time in weird ways that |
|---|
| 7 | aren't obvious.) |
|---|
| 8 | |
|---|
| 9 | There's some standard follow-up questions that we'll ask, so if you can include |
|---|
| 10 | them in the first place, the reporting process can be much easier. |
|---|
| 11 | |
|---|
| 12 | 1) What were you trying to do? (Please include a URL.) If you were filling out |
|---|
| 13 | a form and got an error, tell us what you put in and how you submitted the form. |
|---|
| 14 | |
|---|
| 15 | 2) What happened? If you got an error message, copy the *exact text* of the |
|---|
| 16 | error. Also, did the page look like a normal database page, or was it unthemed? |
|---|
| 17 | |
|---|
| 18 | 3) What browser (IE, Firefox, Chrome, etc.) and operating system (Windows, Mac, |
|---|
| 19 | etc.) are you using? |
|---|
| 20 | |
|---|
| 21 | 4) Were you logged-in when you had the problem? If so, as what username? (Check |
|---|
| 22 | the black box in the top-right corner of the database if you don't know.) If |
|---|
| 23 | not, what does https://web.mit.edu/certificates/test/ tell you? |
|---|
| 24 | |
|---|
| 25 | 5) If applicable, for which group were you trying to use the database? |
|---|
