Opened 13 years ago
#156 new enhancement
In-DB "email this group through RT" interface
Reported by: | adehnert | Owned by: | |
---|---|---|---|
Priority: | normal | Milestone: | Sometime |
Component: | Core | Version: | |
Keywords: | Cc: | ||
Size: | medium |
Description
Creating an RT ticket and emailing the group on that ticket is mildly tricky --- the easiest way (for me) is probably to send an email to RT with reply-to of the officers' list, and then reply to the copy that RT sends to me. This is mildly unwieldy, especially since Gmail and OWA don't appear to trivially allow setting a reply-to for one message.
It would be neat if the DB accepted text and sent a group an email, with all the appropriate RT stuff set up. (Another approach would be to only automate the initial ticket creation, which would probably still be quite useful and a bit easier.)
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